Emporio Acapulco

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About the property

Emporio Acapulco is located on the seafront in Acapulco, just opposite the Galerias Diana Shopping Centre. If offers a spa, 3 outdoor swimming pools and access to the beach. This modern hotel features ocean views, free WiFi and a flat-screen TV in every guest room. The property boasts a fitness centre, and there is a sauna and hot tub at the spa. The tour desk can help arrange activities like snorkelling and entertainment. Guests can have Mexican and international cuisine at the Emporio in Acapulco's Condimento Restaurant and the Sunset Lounge. La Isla, Bar & Grill and the Arka Bar are also open to guests.

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Popularity

8.5

Very good

General

8789

Tripadvisor 9/10

3351

Booking 8.3/10

4282

Expedia 8/10

1156

Main services

Transfer service

Dining Area

Spa & Wellness Centre

Beach hotels

Safe

Massage

Swimming Pool

Business centre

First aid kit

Ironing set

Fax

Terrace

Internet access

Air conditioned

Fire extinguisher

Restaurant

Outdoor furniture

Luggage room

Room service

24-hour security

Bar

Laundry service

Fitness

Wi-fi

ATM

Non-smoking rooms

Valet parking

Desk

Contactless check-in/out

Elevator

Currency exchange facilities

Sun loungers

Smoke detector

Accessible parking

Snack bar

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

8/10 Very good

Cleanliness8.4/10

Staff and Service8.4/10

Amenities8.2/10

Property conditions and facilities7.6/10

8 / 10

Antonio

I always stay here because I love the place and the pool.

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25 Apr 2025

10 / 10

GUADALUPE

My family stayed 1 night and they loved it.

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21 Apr 2025

6 / 10

Rosario

El wifi para trabajar bastante bien. BIEN: Luis de quesadilla es sensacional, Alejandro mesero restaurante muy amabley profesional, Carmen camarista muy amable y profesional, Willima bar psicina igual buenisimo y Angel en el bar del Lobby tambien. Felicidades a todos. Capitan Pachecho y Capitana Yadira, felicidades por su servicio con el apoyo para las necesides de mi madre de 87 anios. MALO- A MEJORAR: Deberia haber television abierta, y los canales que hay son en ingles. Me asignaron una habitacion en piso 10, el unico con escalon al salir de la hab y mi mama se cayo. sugiero no asignar este piso a un adulto mayor. Tarjetas acceso al cuarto se descargan a cada rato. Molesto tener que ir al lobby a reactivarlas dos veces al dia!! Alberca de adultos estba muy sucia en una esquina,lo reporte y la limpiraron. El 31de marzo fiesta del personal, bien! solo que no pude accesar al gimnasion pues no habia nadie para dejarme entrar. Banda de musica en la playa muy molesta pues toca muy cerca (zona federal, no se que se pueda hacer). Claxon de las camiones locales se oye TODO el tiempo si por casualidad estas en tu habitacion. Talvez ver que cambien su estacion de espera para que no molesten a los huespedes con su claxon. Al check-in, no nos informaron que los canapes tienen una horario para ordenarlos (entre 6 y 8 pm solamente). Agradezco a todos lo que se movilizaron para poder enviarlos fuera de horario antes de nuestra salida. No lo sabiamos. Quedamos muy contentas con el hotel

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16 Apr 2025

8 / 10

Michael

Good all the way around, but the bathroom sink was slow to drain, and the commode at times was a very weak flush to the point it would not clear, and needed an assistant to come clear it.

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15 Apr 2025

Information about the area

Acapulco, Mexico

Acapulco, with stunning white-sand luxury beaches and a 24-hour nightlife, is a popular holiday destination located on the gorgeous Bahía de Acapulco. There are plenty of reasons to visit this beautiful port city and there is something for everyone. The water, of course, isn't the only incredible feature of this picturesque top travel destination. There's plenty to do and see on land, too. Golf lovers will find lots of places to practice their stroke and tennis enthusiasts can work on their serve or backhand while on their Acapulco vacation. Adults aren't the only ones who will love Acapulco. This kid-friendly destination loves children and resorts do everything possible to make them feel at home. Children will enjoy the sandy white beaches as well as Acapulco's other interesting attractions including a large number of , water parks, amusement areas, lush green parks, an aquarium, and even a roller skating rink. History fanatics will want to sign up for a guided history tour of the city, which includes stops at landmarks such as the Chapel of Peace, Fort San Diego, and the old Flamingo Hotel, frequented long ago by the rich and famous. Gourmets will never be disappointed here. The restaurants in Acapulco are varied and extraordinary, offering a wide range of international cuisine and exquisite local food. In the evenings, Acapulco literally sparkles. Its reputation as a thrilling party town is legendary. Don’t miss out, there are no grumpy faces here!

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What’s nearby

Papagayo Park - 0.67 km
Condesa Beach - 0.71 km
La condesa Beach - 1.32 km
Fuerte del VIrrey - 2.02 km
Fuerte de San Diego - 2.6 km
Fort of San Diego - 2.62 km

Getting around

acapulco, teniente josé azueta int. port acapulco, mx - 3.43 km
(ACA) Acapulco, General Juan N Alvarez Intl, MX - 17.1 km

About accommodation

General

Air conditioning
Safety deposit box
Non-smoking throughout
Non-smoking rooms
Lift

Safety & security

Fire extinguishers
24-hour security
Smoke alarms

Activities

Back massage
Spa facilities
Foot massage
Full body massage
Spa/wellness packages
Beachfront
Beach
Neck massage
Head massage
Spa lounge/relaxation area
Massage
Couples massage
Fitness

Services

Valet parking
ATM/cash machine on site
Room service
Ironing service
Luggage storage
Shuttle service
Dry cleaning
Tour desk
Fax/photocopying
24-hour front desk
Shuttle service (additional charge)
Currency exchange
Laundry
Business centre

Safety features

First aid kit available
Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Bar
Wine/champagne

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Terrace
Outdoor pool (all year)
Outdoor furniture

Parking

Parking
Private parking
Accessible parking
Parking on site

Pool and wellness

Pool bar
Swimming Pool
Swimming pool
Sun loungers or beach chairs
Kids' pool
Shallow end

Reception services

Invoice provided

Languages

English
Español

About the rooms

The accommodation has 729 rooms:

Bedroom

Wardrobe or closet

General

Air conditioning
Ironing facilities
Trash cans
Safety deposit box
Key access
Iron
Smoke alarm

Services

Wake up service/Alarm clock
Wake-up service

Pool and wellness

Pool towels

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Shower cap
Toilet
Bath
Towels/sheets (extra fee)
Bath or shower
Additional toilet
Toilet paper
Bathrobe
Slippers
Shower
Towels
Private bathroom
Toothbrush

Media & Technology

TV
Telephone
Radio
Cable channels
Flat-screen TV

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Kitchen

Coffee machine

Outdoors

Terrace
Balcony

View

Sea view
View

Living Area

Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 3 pools:

Pool 1

Location

Outdoor

Access

Adults only

Cost

Free

Pool 2

Location

Outdoor

Access

For all ages

Cost

Free

Pool 3

Location

Outdoor

Access

For all ages

Cost

Free

Restaurants

Condimento

Guests only
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

220.00 MXN per day

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin. Property does not accept debit card for payments on bookings. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan). Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property. Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival. Please note that the palapa's are currently out of service. Please contact the property for details. Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival. Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10. The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks. Access to the beach cabins has an extra cost.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.